Customer Service

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The emergence of social media has created a trend amongst consumers who love to talk about their in-store experiences and review products that they’ve purchased online. Use BrandEar to set up notifications for specific keywords relating to brand mentions so that you can respond both online and correct problems internally. Engaging with customers online through positive interactions and marketing incentives will result in increased brand loyalty and an expansion of your customer base. Analyzing trends in customer feedback allows your brand to develop efficient strategies to handle difficult situations and prepare for future growth and product development