Brand impact management

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As social media persists, customer complaints and comments are published 24/7. The right tools allow brands to identify problems as they surface and respond to them quickly and efficiently.

A common and simple scenario is when employees close up a shop or restaurant too early resulting in frustrated customers. BrandEar highlights this problem with optimized social media searches, notifications, and location-based monitoring. Smart organizations leverage this data to quickly address failures, prevent the loss of customers, and facilitates reparations between your business and the customers who complained. 

Customers want to feel like they’re being listened too and they want their experiences to be improved each time they return.